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Explore expert articles, industry trends, and practical tips to optimize agent performance, learn best practices, and drive results.

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Insights (20)
Standing Out Podcast featuring Dan McCann and SymTrain
Turn Frontline Agents into CX Superheroes
The SymTrain Story with Dan McCann
SymTrain to the Rescue During the Great Resignation
The Impact of Individualized Practice
The Training Dilemma of Work From Home Employees
Methods for More Effective Coaching at Scale
Performance-Based Work Requires Automation
