Posts about:
Insights (19)
SymTrain CEO Insights: Yoda & Obi-Wan
In this CEO Insight hear how, just like Obi-wan and Yoda helped young Jedi develop their skills, training facilitators who harness the power of SymTrain guide their workforce, automatically (and with no hands). Bring the force of AI-powered, automated role-play to your contact center agents.
SymTrain CEO Insights The Kirkpatrick Model
SymTrain is a unique training solution that goes beyond just receiving positive feedback from learners. With a focus on measuring behavioral changes that impact your business, employees can practice job functions while learning, resulting in improved outcomes at the behavior and results level, ultimately achieving levels 3 and 4 of the Kirkpatrick Model.
5 Ways SymTraining Aligns with the Kirkpatrick Model
Although it was first developed in the 1950s, Donald Kirkpatrick’s Model to evaluate the effectiveness of training and learning programs remains one of the most...
Symtrain CEO Insights Ep. 2 Intelligent Coaching
Imagine a world where your best agent’s customer interactions are converted into a library of role-plays that can be practiced by all of your new hires and existing staff to upskill and build confidence. Welcome to SymTraining!
Develop Your CX Superheroes
Your training facilitators have one of the most important jobs within your organization. Since they possess the skills necessary to create an excellent customer experience, they have been entrusted to pass their knowledge on to others. However, human learning is an imperfect process. SymTrain can help your training facilitators develop your CX superheroes by supporting their efforts and transforming your star performers into the next generation of mentors with our automated role-play platform.
The Impact of AI Coaching Programs
Every year, we achieve new innovations and advance technology far beyond what previous generations could have imagined. While these groundbreaking advancements...
SymTrain CEO Insights: Remote On-boarding Not On-Boring
Read More
Selling in Tough Times with Melanie Flores
Freightwave’s Interview with Melanie Flores