Coach's Corner

Explore expert articles, industry trends, and practical tips to optimize agent performance, learn best practices, and drive results.

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Latest Blogs

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Understanding BPOs

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The Real Cost of Agent Burnout During Tax Season – and How to Prevent It

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How Contact Centers Prepare for IRA and Tax Season

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5 Strategies to Make Your Agents’ Financial Calls Shine

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AI Coaching Across Industries: A Game-Changer

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How To Drive Higher CSAT Scores

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Revolutionizing Public Safety Training: How SymTrain Prepares Agents for Real-World Emergencies

Anne Morales

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Cutting Onboarding Time in Half During Hurricane Season

Cutting Onboarding Time in Half During Hurricane Season

When Seconds Count: A Story of Rapid Preparedness

Imagine the pressure of a hurricane season, phones...

María Vives

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Women's Day and Contact Center Success

Anne Morales

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empathy, Tips and Tricks, CSAT

Tips and Tricks: Training Plans

María Vives

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