
Coach's Corner
Explore expert articles, industry trends, and practical tips to optimize agent performance, learn best practices, and drive results.

Featured Post
Lorem Ipsum
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim.

Latest Blogs
Posts by:
SymTrain


AI-powered simulations: SymTrain Datasheet

Why Consider SymTrain in Your Contact Center?

Driving Training Consistency with Benchmarks

Benchmarking in the Age of AI

5 L&D Strategies to Improve Agent Performance

Jim Madden is All-In on Automated Role-Play
SymTrain CEO Insights: Yoda & Obi-Wan
In this CEO Insight hear how, just like Obi-wan and Yoda helped young Jedi develop their skills, training facilitators who harness the power of SymTrain guide their workforce, automatically (and with no hands). Bring the force of AI-powered, automated role-play to your contact center agents.

SymTrain CEO Insights The Kirkpatrick Model
SymTrain is a unique training solution that goes beyond just receiving positive feedback from learners. With a focus on measuring behavioral changes that impact your business, employees can practice job functions while learning, resulting in improved outcomes at the behavior and results level, ultimately achieving levels 3 and 4 of the Kirkpatrick Model.

5 Ways SymTraining Aligns with the Kirkpatrick Model
Although it was first developed in the 1950s, Donald Kirkpatrick’s Model to evaluate the effectiveness of training and learning programs remains one of the most...