Insights
Agent Performance Improvement Through Automated Training
By adopting new approaches such as AI-powered automated training, companies can provide scalable and consistent training experiences.
SymTrain revolutionizes training with AI-powered simulations, saving you thousands per agent annually. Automate and elevate your training process today!
SymTrain automates training and coaching using AI-powered simulations, potentially saving you thousands per agent, annually - helping you revolutionize how you train and coach.
An AI-powered simulation solution that Spams Industries and Use Cases
Collections
Generate more revenue by practicing effective skills.
Customer Support
Reduce training and re-skilling cycles with targeted micro-simulations.
Specialized Agents
Improve compliance, confidence, and system navigation for new and up-skilled staff.
BPO
Accelerate client onboarding while maintaining exceptional quality.
Employee On-Boarding and Training
• Simulate customer interactions
• Give every agent a turn at the training exercise
• Boost knowledge retention and performance
• Reduce training cycles from weeks to days
Automate Coaching with AI-powered simulations
• Get timely feedback from AI-powered "Coach Sym"
• Act on QA-identified improvement opportunities
• Create a path to A-player for everyone
Skill Enhancement by using AI-powered simulations
• Keep pace with customer expectations
• Cross-train and upskill the team
• Deploy agents after they demonstrate proficiency
• Let "Coach Sym" show them where to click with AI-powered simulations
Easy and Customizable
Design and build simulations yourself, generate from call recordings, or use AI to generate training conversations; no professional services necessary! conversations; no professional services necessary!
Stop practicing on your customers!