The State of AI Coaching

Explore expert articles, industry trends, and practical tips to optimize agent performance, learn best practices, and drive results.

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Latest Blogs

AI Coaching

The Hidden Cost of Not Coaching

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CX

The Essential CX Trends Shaping 2025 and Beyond

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Tips & Tricks

Tips and Tricks: Developing Training Plans using Sym Gen AI

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CX

The Evolution of Contact Centers: How Agentic AI Transforms Resolution and the Need for Human Expertise

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SymTrain Features & Products

Content Control: A Must in Your AI Coaching Strategy

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AI Coaching

10 Industries Where Contact Center Agents Use AI Roleplay Training

Anne Morales

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AI Coaching

AI RP vs Traditional Training: Why Smart Companies Are Making the Switch

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AI Coaching

The Complete Guide to AI Roleplay (AI RP)

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AI Coaching

Why F1 Pit Crews Beat Your Tech Integration by 99.7%

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AI Coaching

Why Basketball Coaches Scout Talent Better Than Contact Centers Hire Agents

Anne Morales

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