In this Tips & Tricks session, María Vives (Digital Media Specialist) walked us through the value of Overview Videos, a powerful (and optional) feature that helps agents better understand the purpose of a simulation before diving in. These short videos (ideally under 2 minutes) can improve user engagement, reduce confusion, and make your Sym experience even more impactful, especially for new hires, role transitions, and platform walkthroughs.
Key Takeaways
- When to Use Them: Use overview videos for: simulation or company introductions, role onboarding or team intros, screening simulations, new hire orientation, training plan/module overviews, platform walkthroughs, scoring expectations, and more.
- Recommended Structure: Every overview video should include: Welcome to the simulation, What you’ll learn/do, Tips for success, and What comes next.
- Best Practices: Keep it under 2 minutes (max 5), script before recording, use a friendly & supportive tone, be clear and instructional, brand your content for consistency, and repurpose across similar Syms (e.g., beginner → advanced).
- Easy Creation Tips: Use Canva with a 16:9 layout to create clean, engaging videos with 3–5 short slides, text + visuals or screen recordings, voiceover (recorded or AI-generated), background music (optional).
- Technical Details: Max file size: 500MB, export as MP4, compress video if needed using online tools, upload and assign it as the Overview Video in SymTrain.