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Explore expert articles, industry trends, and practical tips to optimize agent performance, learn best practices, and drive results.

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Posts by:
María Vives


Tips and Tricks: The Strategy Around Sym Creation & Delivery

Why Practice Beats Theory in Contact Center Training

Call Surges Are Coming, Is Your Contact Center Ready?

Empathy: the Superpower Your Company Can’t Afford to Ignore

Tips and Tricks: Playback and Reporting

Handle the Final Week of Tax Season Like a Pro

The Race to Faster Onboarding in BPOs and Contact Centers

Tips and Tricks: Best Practices in Different Levels of Sym Creation
