Coach's Corner

Explore expert articles, industry trends, and practical tips to optimize agent performance, learn best practices, and drive results.

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Anne Morales

Insights

How AI Coaching Assist in Achieving Levels 3 and 4 of the Kirkpatrick Model

Anne Morales

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Healthcare

Enhancing Agent Performance for Healthcare Providers

Anne Morales

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Immersive Learning for CX Training and Coaching

Anne Morales

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AI Coaching Your Agents with SymTrain

Anne Morales

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Agent Performance Improvement Through Automated Training

Anne Morales

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The Proper Feedback: Coach Agents to Be Their Best

Anne Morales

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Collections

The Importance of a People-First Approach to Collections in Debt Recovery

Anne Morales

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Insights

3 Training Techniques for Exemplary Customer Service

Anne Morales

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Scalable Training Effectiveness in a Remote Environment

Anne Morales

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Accelerating Contact Center Onboarding with SymTrain

Anne Morales

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