Customer Service Training Tools: What Top Teams Use in 2025
Customer Service Training Tools: What Top Teams Use in 2025
The Problem With Most Customer Service Training Tools
Slide decks. LMS modules. Webinars. Job aids....
Posts by:
Anne Morales
Virtual Training Environment for Agents: Build Confidence and Performance at Scale
Virtual Training Environment for Agents: Build Confidence and Performance at Scale
Why a Virtual Training Environment Is Essential in 2025
Today’s contact centers...
How A Telecom Leader Solved Agent Knowledge Gaps and Boosted Customer Satisfaction
How A Telecom Leader Solved Agent Knowledge Gaps and Boosted Customer Satisfaction
A leader in telecommunication services aimed to elevate its customer service...
Call Center Onboarding Platform
Call Center Onboarding Platform
In a call center, onboarding is one of the most important stages of an agent’s journey. The faster you can get new hires confident...
Remote Agent Training Software
Remote Agent Training Software
Remote work is now a permanent part of the contact center world. Your agents might be in different cities, time zones, or even...
Improving Performance of a Global BPO Company’s Chat Program
Improving Performance of a Global BPO Company’s Chat Program
Primary Services: Program of technical support via chat
In today’s rapidly evolving digital landscape,...
SymTrain Launches New Product: Training Plans
SymTrain Launches New Product: Training Plans
FOR IMMEDIATE RELEASE
Alpharetta, GA, February, 2023 – SymTrain, a leader in innovative training solutions for...
How a BPO Serving One of the Largest U.S. Wireless Carriers Saved Their $2M Contract by Cutting Training Time from Weeks to Days
How a BPO Serving One of the Largest U.S. Wireless Carriers Saved Their $2M Contract by Cutting Training Time from Weeks to Days
The Benefits of SymTrain Automated...
SymTrain wins two Stevie Awards in 2022
SymTrain wins two Stevie Awards in 2022
ATLANTA, GA – 15 August, 2022 – SymTrain, an AI-based role-play learning solution was named the winner of a Silver and Bronze...