Tips and Tricks: Voices

In this Tips & Tricks session, Athira Nair, Product Manager at SymTrain, led a deep dive into the brand-new Voices update, a major enhancement that introduces over 100 new, high-quality AI voices across multiple accents, languages, tones, and personas. Athira demonstrated how users can filter, preview, bookmark, and assign voices based on use case needs, and shared best practices for script formatting to optimize voice modulation. The session emphasized how more human-like and adaptive voices improve realism, engagement, and learning effectiveness in Syms.

Key Takeaways

• Explore and Bookmark Voices: Spend time browsing the new voice library, filtering by age, tone, gender, and style. Bookmark your favorites in the “My Voices” section to quickly reuse them across future Syms.
• Use Filters for Smarter Selection: Narrow down voices using filters like tone (e.g., articulate, casual, anxious), age group (young, adult, old), and accent or language for more relevant customer simulations.
• Shorter Script Lines Improve Voice Performance: Break down long paragraphs into smaller, clearer script lines to allow the voice engine to insert natural pauses and better mimic human conversation.
• Preview Voices Before Assigning: Use the built-in preview function to listen to how each voice sounds before assigning it to a Sym. This ensures tone and clarity match your training goals.
• AI Personas Change Script Tone, Not Voice Automatically: When using AI to generate a Sym with a set persona (e.g., angry customer), the script adapts to that tone, but you still need to manually choose the voice for that persona.
• Pair Tone with Appropriate Voice: After selecting a persona (e.g., confused or demanding), match it with a voice that enhances the emotional context, like a stressed tone with an anxious voice.
• Multi-Line Script Playback Works Seamlessly: You can now stack multiple customer lines together under one node, and the voice will read them sequentially—great for delivering longer dialogues without interrupting the flow.
• Use Voice Selection Strategically for Realism: Differentiate characters and scenarios using unique voices. This helps agents learn to recognize tone, manage diverse situations, and feel like they’re in real calls.

If you missed something or want to revisit the session, let us know, and we can send you the recording from the session!