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Enhancing Patient Care Through AI Simulation Training with SymTrain

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Industry

Healthcare

Challenge

Traditional training lacked realistic practice opportunities. Agents entered live calls without enough hands-on preparation, impacting confidence and consistency.

Results

By implementing SymTrain, Forefront Dermatology offered practice through customized scenarios to prepare agents for patient interactions in a safe, repeatable environment impacting agent confidence.

Use Case

Onboarding

forefrontdermatology.com/
30%
Faster Ramp Time
25%
Accuracy Improvement

If you’re looking for a way to increase employee retention during training, gain additional practice and hands on experiences, then SymTrain brings a lot of value to the table. The concept of simulation training is effective at preparing new team members for live situations they will experience on the job.

Lauren Hildebrandt

Teal Lead Trainer

compassionate-collaborative-care@2x

About Forefront Dermatology

Forefront Dermatology is a leading dermatology practice with clinics across the United States. They provide comprehensive dermatological care, including medical, surgical, and cosmetic services. With a large patient base and numerous locations, Forefront prioritizes patient care, accessibility, and efficient scheduling, making effective training and confident communication essential to delivering high-quality service.

Forefront Dermatology, a nationwide dermatology practice, needed a way to better prepare agents for scheduling patients and handling live interactions with confidence. Traditional training methods lacked the realism and repetition required to make agents comfortable before going live. To address this, Forefront turned to SymTrain’s AI-powered simulation platform.

The Challenge

Scheduling patients involves both audio and visual system navigation, which can be difficult to replicate in a classroom setting. Agents often lacked hands-on practice, leading to hesitation and inconsistency during live calls. The organization needed a training solution that provided real-world practice, instant feedback, and scalable reinforcement to accelerate skill mastery.

The Solution

The rollout began with close collaboration between Forefront Dermatology and SymTrain’s support team. Together, they developed an initial batch of customized simulations tailored to real patient scheduling scenarios.

  • Content Creation: The simulations combined both audio and visual components, giving agents exposure to realistic workflows.

  • Ease of Use: SymTrain’s user-friendly design made it simple for agents to navigate scenarios and receive feedback.

  • Support Partnership: Despite early onboarding challenges, the SymTrain team worked closely with Forefront to ensure a smooth and effective launch.

These simulations provided hands-on, repeatable practice that traditional training methods could not deliver.

The Results

The impact was immediate and measurable:

  • 30% faster ramp time, with agents ready for live calls in days rather than weeks.

  • 25% improvement in scheduling accuracy, reducing errors and patient frustration.

  • Stronger agent confidence, reflected in smoother live interactions and reduced hesitation.

  • Improved retention during training, as employees felt more prepared and supported.

 

Forefront Dermatology successfully transformed its onboarding and training approach by leveraging SymTrain simulations. By providing realistic, hands-on practice in patient scheduling and communication, they accelerated ramp time, boosted confidence, and improved training outcomes.

SymTrain proved not only to be a tool for learning but also a driver of operational efficiency and employee retention.

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