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Company Enhances Revenue and CSAT in 30 Days

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Industry

Business Process Outsourcing

Challenge

A leading call center was struggling to maximize their revenue potential and accelerate new hire performance. With average revenue per call stuck at just $7 and conversion rates below their 13-15% targets, they needed a solution that could rapidly bridge the performance gap between new hires and experienced agents.

Results

In just 30 days with SymTrain, this company achieved a 37% increase in revenue per call (from $7 to $9.60), maintained 100% customer satisfaction, and exceeded conversion rate targets by reaching 18%. New hires now perform at the same level as seasoned agents in record time.

Key Product

AI Coaching

$9.60
Average Revenue per Call
100%
Customer Satisfaction Score
18%
Conversion Rate
30 Days
Time to Results

“Before SymTrain, training took 6–8 weeks; now, agents are ready in 3 weeks.”

James Chaffin

Speech and Quality Manager

picture of an office, with a few people working at desks

About your Customer

Revenue Group is a dynamic revenue-focused call center operation specializing in outbound sales campaigns and lead generation for clients across telecommunications, financial services, and e-commerce industries. With over 200 agents and a track record of driving measurable revenue growth for their clients, they've built their reputation on delivering results in competitive markets. As a performance-driven organization, BPO Revenue Group operates in the high-stakes world where every call counts and agent productivity directly impacts their clients' bottom line.

The Challenge

Before SymTrain, Revenue Group faced a critical bottleneck: new hires took too long to reach productivity levels, directly impacting revenue potential. Training was inconsistent, performance gaps were significant, and managers lacked real-time insights to accelerate development. Sound familiar?

The Solution

SymTrain's AI-Coaching platform transformed their training approach with realistic simulations and personalized coaching. Our advanced analytics provided instant performance insights, enabling managers to identify and address skill gaps immediately.

The implementation created an accelerated learning environment where new hires could practice real-world scenarios without impacting live customers. This compressed traditional training timelines while dramatically improving outcomes.

This is the first time we've seen our new hire performers be able to perform at the same pace as our production agents in nestin

The Results

The transformation was immediate and measurable:

  • 37% revenue increase per call in just 30 days
  • Perfect customer satisfaction maintained throughout implementation
  • Conversion rates exceeded targets, jumping from 13% to 18%
  • New hire performance parity with experienced agents achieved in record time

These results positioned Revenue Group for sustained growth and operational scalability, proving that the right training technology can deliver rapid ROI.

Ready to achieve similar results for your call center?

Book a Meeting