Tips and Tricks: Visual & Audio Syms

Creating simulations is always an exciting venture, and our latest Sym Creation session focused on Audio & Visual Sims was no exception! Hosted by Jamie Leckband, the session covered a range of tips and tricks to help you create effective and engaging simulations. Here are the key takeaways:

Key Takeaways

• Naming Conventions:
  • Choose a naming system that makes your Syms easy to find later.
  • Consider using numbers, letters, or specific terms related to the business line and purpose of the Sym.

• Adding Labels:
  • Use labels to further organize your Sym library.
  • Both creators and managers can add labels to Syms at any time for better organization.

• Creating Scripts:
  • Record conversations directly into the system for a quick and realistic script.
  • Upload call recordings, ensuring personal information is redacted.
  • Use AI generation to create scripts from scratch, adding details and emotions for a more realistic simulation.
  • Upload written scripts with pre-defined keywords to save time and ensure accuracy.

• Visual Elements:
  • Take clear screenshots and adjust their size using PowerPoint or directly within SymTrain.
  • Save images in a consistent format and upload them in batches to streamline the process.

• Adding Interactions:
  • Utilize various hotspots like buttons, dropdowns, checkboxes, and text fields for interactive elements.
  • Highlights and coaching tips can provide non-interactive guidance.
  • Name and color-code hotspots to keep track of interactions easily.

• Sequencing and Previewing:
  • Sequence your screens and interactions to tell a cohesive story.
  • Use the preview function to QA your Sym as you build it, ensuring a smooth flow.
  • Publish the Sym after thorough testing and review by a fresh set of eyes.

• Advanced Features:
  • Enable multi-hotspot for simulations requiring simultaneous actions.
  • Use feedback options to provide learners with insights on their performance after completing the simulation.

• Final Steps:
  • Customize and finalize the Sym by toggling script and test modes, activating surveys, and setting sentiment scores.
  • Ensure all elements are in place before publishing.

Watch the Full Session

For deeper insights watch the full session here. Creating engaging and effective simulations is a continuous learning process, and we’re excited to support you every step of the way. Happy symtraining!