In this Tips & Tricks session, Kalpana Verma (Implementation Manager) and Soham Das (Sym Creator) dove into SymTrain’s Sym Gen AI feature and how it revolutionizes the way simulations are created and scaled. From writing prompts to uploading call recordings, they walked through multiple use cases and live demos that showed just how fast, flexible, and creative Sym creation can be with AI. Whether for new hire training, role-specific refreshers, or handling different customer personas, Gen AI is helping SymTrain users save time and unlock greater impact.
Key Takeaways
- Create Syms in Seconds with Prompts: Gen AI lets you build full scripts simply by writing a prompt, ideal when you're short on time.
- Upload Call Recordings: Upload a call and Gen AI will turn it into a sym perfect for authentic scenario creation & easily transform a calm customer sym into one with an angry, confused, or demanding tone.
- Create Multi-Persona Sym Sets Fast: Clone and modify one base script into several different customer personas to give agents varied, real-life practice with just a few clicks.
- Edit and Customize Instantly: Once a Sym is generated, variables (e.g. company name) can be quickly updated, and keywords can be added with alternatives for scoring and flexibility.
- Supports All Simulation Types: Gen AI works with audio, audio-visual, and chat simulations.
- Scales Across Teams and Industries: Whether you're training agents in BPOs, healthcare, retail, or finance, Gen AI helps produce tailored Sym content in minutes for different verticals and LOBs.
- Perfect for Launches and Refreshers: Whether you're rolling out a new policy, product, or campaign, use Gen AI to rapidly create Syms that align with your specific goals.
- Reduces Bottlenecks in Script Writing: Teams no longer need to wait on manual script creation, Gen AI empowers creators and managers to build at scale without creative slowdowns.
- The More Precise the Prompt, the Better the Output: Crafting thoughtful, specific prompts gives you better results. Be intentional with tone, context, and goals to get the most from your AI assistant.
If you missed something or want to revisit the session, check out the full session video: