Our last session was packed with insightful information on how to make the most of the reporting features and the Manager Dashboard in SymTrain. Here’s a summary of the key points discussed to help you utilize these tools more effectively.
Key Takeaways
- Manager Dashboard:
- Provides at-a-glance insights into team and individual performance.
- Sort by team or user to see specific Sym activities and scores.
- Training Plan Results Report:
- Tracks progress and completion of assigned Training Plans.
- Allows sorting by trainee to monitor individual performance and attempts.
- User Results Report:
- Offers an overview of total Syms taken, scores, and practice versus test attempts.
- Highlights abandoned Syms to identify potential issues.
- Sym Results Report:
- Detailed insights into specific Sym performance.
- Sort by trainee or team to analyze individual or group results.
- Team Results Report:
- Tracks team performance and compares different classes or groups.
- Highlights highest and lowest performers.
- Module Results Report:
- Analyzes groups of Syms (modules) for comprehensive training assessment.
- Identifies most and least attempted Syms to understand user preferences or challenges.
- General Reporting Tips:
- Focus on highs and lows in performance to pinpoint key areas.
- Use reporting to guide coaching sessions, helping agents improve based on specific feedback.
By leveraging these reporting tools, you can gain valuable insights into your training programs and improve coaching effectiveness to drive better performance across your teams. Be sure to watch the full session video:
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