In our latest Tips and Tricks session, we explored the latest updates in SymTrain and delved into our Frequently Asked Questions, focusing on efficient Sym creation, and addressing common challenges. These updates are designed to streamline your training processes and enhance agent performance. Here are the key takeaways from the session:
Key Takeaways
- New Voices: SymTrain now offers three new female and four new male voices, in addition to the ones we had, giving you more options within our platform.
- New Languages: We have now new language options including French, Japanese, Korean and many more. This expands your ability to create more diverse and globally relevant Syms, enhancing training experiences for agents in different regions.
- Beginning Your Sym Library: Start your Sym library with 3-10 targeted Syms. Focus on areas where agents need the most improvement and build from there. From one Sym you can create Beginner, Intermediate and Advanced levels, ensuring a progressive learning experience.
- Optimal Sym Length: Keep Syms between 3 to 5 minutes long. For longer processes, break them into smaller, manageable steps. This approach helps agents quickly retain and master critical information.
- Effective Sym Creation: Ensure your SIMs are clear, concise, and aligned with specific training objectives. Whether it’s teaching a process, a workflow, or specific communication skills, your content should be tailored to meet these goals effectively.
- Bulk Upload/Delete and User Management: Pay attention to case sensitivity when performing bulk uploads. For user deletion, consider using the "inactive" status instead of deleting, to preserve data for future reference.
- Need support with building Syms? At SymTrain, we offer professional services with our group of Sym Creators to assist with Sym creation, especially when your company is undergoing changes or you lack the bandwidth to develop new training content. Get in touch to know more!
If you missed anything or want to revisit the session, be sure to check out the full session video: