In this week’s Tips & Tricks session our host, Jamie Leckband, delved into AI Coaching and our latest product Intelligent Coaching. Intelligent Coaching is driven by an agent’s data. Based on redacted call recordings, and associated metadata, QA scorecards. The AI identifies gaps and creates a personalized coaching plan automatically, that is assigned automatically. These coaching plans are created as often as this data is received, to create a consistent, measurable plan to coach and improve an agent’s performance.
We would love for you to test drive Intelligent Coaching with your teams, from as little as 1 call recording. Reach out to us so we can set the trial up!
Disclaimer: We will offer a free trial, but beyond that, there are additional costs involved with Intelligent Coaching