ResultsCX: Transforming Onboarding Through Practice-Based Learning
ResultsCX wins Partner of the Month for integrating practice exercises and role play into onboarding, transforming how new hires develop critical...
The Future of Role-play: CX On Point with Miguel Ramos and guest speaker Dan McCann, Founder and CEO of SymTrain.
ResultsCX wins Partner of the Month for integrating practice exercises and role play into onboarding, transforming how new hires develop critical...
From evaluating technical proficiencies to gauging soft skills and cultural fit, contact center assessment must be comprehensive and rigorous.
We focused on best practices for Syms across different skill levels and Moment Syms to enhance learning and retention.