Precision in Agent Assessment: The Key to a Winning Team
From evaluating technical proficiencies to gauging soft skills and cultural fit, contact center assessment must be comprehensive and rigorous.
The Future of Role-play: CX On Point with Miguel Ramos and guest speaker Dan McCann, Founder and CEO of SymTrain.
From evaluating technical proficiencies to gauging soft skills and cultural fit, contact center assessment must be comprehensive and rigorous.
We focused on best practices for Syms across different skill levels and Moment Syms to enhance learning and retention.
You'll witness how the Sym Results Report Playback can enhance the identification of practice behaviors in various fields.