---
title: "PODCAST: The Future of Role-play"
description: "The Future of Role-play: CX On Point with Miguel Ramos and guest speaker Dan McCann, Founder and CEO of SymTrain."
---

Insights

# PODCAST: The Future of Role-play

The Future of Role-play: CX On Point with Miguel Ramos and guest speaker Dan McCann, Founder and CEO of SymTrain.

[ SymTrain ](https://blog.symtrain.ai/blogs/author/symtrain)

 Aug 8, 2022

---

CX On Point with Miguel A. Ramos podcast and guest speaker Dan McCann, Founder and CEO of SymTrain.

[Insights](https://blog.symtrain.ai/blogs/tag/insights)

## Similar posts

<https://blog.symtrain.ai/blogs/resultscx-transforming-onboarding-through-practice-based-learning>

Partner Stories

### [ResultsCX: Transforming Onboarding Through Practice-Based Learning](https://blog.symtrain.ai/blogs/resultscx-transforming-onboarding-through-practice-based-learning)

ResultsCX wins Partner of the Month for integrating practice exercises and role play into onboarding, transforming how new hires develop critical...

 Anne Morales  Oct 10, 2025

<https://blog.symtrain.ai/blogs/precision-in-agent-assessment-the-key-to-a-winning-team>

Insights

### [Precision in Agent Assessment: The Key to a Winning Team](https://blog.symtrain.ai/blogs/precision-in-agent-assessment-the-key-to-a-winning-team)

From evaluating technical proficiencies to gauging soft skills and cultural fit, contact center assessment must be comprehensive and rigorous.

 Anne Morales  Dec 6, 2023

<https://blog.symtrain.ai/blogs/tips-tricks-identifying-practice-behaviors>

Insights

### [Tips & Tricks: Identifying Practice Behaviors](https://blog.symtrain.ai/blogs/tips-tricks-identifying-practice-behaviors)

You'll witness how the Sym Results Report Playback can enhance the identification of practice behaviors in various fields.

 Anne Morales  Feb 15, 2024

### Get notified on new marketing insights

Be the first to know about new B2B SaaS Marketing insights to build or refine your marketing function with the tools and knowledge of today’s industry.

```json
{
  "@context" : "https://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "SymTrain",
    "url" : "https://blog.symtrain.ai/blogs/author/symtrain"
  },
  "dateModified" : "2025-08-01T14:01:16.053Z",
  "datePublished" : "2022-08-08T22:32:00.000Z",
  "headline" : "PODCAST: The Future of Role-play",
  "mainEntityOfPage" : {
    "@id" : "https://blog.symtrain.ai/blogs/the-future-of-roleplay",
    "@type" : "WebPage"
  },
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "url" : "https://blog.symtrain.ai/hubfs/230504%20-%20LOGO_blue_green%20(1).png"
    },
    "name" : "SymTrain"
  }
}
```