Reducing Recruiting Time Through Technology

If you run a call center that has a large number of employees, you’re probably recruiting new agents continually to keep up with staff turnover. The call center turnover rate can reach up to 45%​ according to some sources. This high rate highlights the importance of efficient recruitment processes in call centers to manage constant staff changes and ensure the selection of qualified candidates. Some large call centers are starting to turn to automated role-play systems to manage large volumes of applicants, allowing a limited recruiting staff to focus on the personal-interviews stage.

Automated role-play solutions offer a significant advantage in the recruitment process by simulating real-life scenarios that applicants might face in their roles. These solutions provide an interactive platform where candidates can demonstrate their skills, decision-making abilities, and adaptability in a controlled environment. By engaging in these simulations, applicants reveal their true potential, which might not be evident through traditional interviews or written assessments.

Companies can then select only those candidates who show promise on customer service skills or sales, for example, thereby eliminating those who don’t qualify for a live interview, saving a lot of time and resources. This system reduces the number of live interviews conducted and allows your recruiting team to focus on those applicants who are qualified for the job.

SymTrain’s Assessment Solution

Building on this concept of automated assessment, SymTrain provides an advanced solution that significantly enhances the recruitment process. SymTrain uses interactive simulations to test job-specific skills and find the right candidates efficiently.

SymTrain can be introduced to candidates as soon as they submit their application. This strategic move familiarizes candidates with the company’s culture and expectations from the outset, ensuring a seamless fit for both sides. By incorporating this early, companies can provide candidates with a comprehensive understanding of the role and the organization. This proactive engagement helps retain interest throughout the recruitment process, particularly beneficial at stages where drop-off rates are traditionally high.

The flexibility of SymTrain also allows for customization according to the specific needs of the recruitment process. Whether for initial assessments or deeper engagement, the platform serves as a versatile tool to improve the candidate’s journey. SymTrain’s interactive simulations offer a more dynamic and revealing method to gauge potential employees compared to traditional Q&A formats. 

This approach helps in accurately assessing a candidate’s true capabilities. SymTrain’s Q&A simulations provide candidates with clear directions and expectations. This hands-on approach allows candidates to demonstrate their skills and knowledge in a practical context, offering recruiters a deeper insight into their proficiency.

By integrating technology thoughtfully into human resources processes, SymTrain helps contact centers and BPOs reduce recruiting time and improve the overall quality of hires.