--- title: Practice with the Big Kids & Boost Performance - SymTrain description: Discover why training with top performers accelerates growth and how contact centers can apply this strategy with AI Coaching. image: https://blog.symtrain.ai/hubfs/Imported_Blog_Media/Practice-with-the-Big-Kids-Boost-Performance.png --- # Practice with the Big Kids & Boost Performance Discover why training with top performers accelerates growth and how contact centers can apply this strategy with AI Coaching. [ María Vives ](https://blog.symtrain.ai/blogs/author/maría-vives) Aug 12, 2025 --- ![](https://blog.symtrain.ai/hs-fs/hubfs/Imported_Blog_Media/Practice-with-the-Big-Kids-Boost-Performance.png?width=1024&height=683&name=Practice-with-the-Big-Kids-Boost-Performance.png) # Practice with the Big Kids & Boost Performance When**[ Jason Heil](https://www.linkedin.com/in/jason-heil-56988616/)**, Co-Founder, CEO, and Managing Partner of [**Redial BPO**](https://redialbpo.com/), shared on [**Episode 9 of SymTrain’s Podcast *Coach’s Corner***](https://youtu.be/A0GaUI79kRw) that he once told his son, now a dedicated soccer player, to “always play and practice with the big kids,” it was more than just sports advice. It’s a proven strategy for accelerating learning and performance on the soccer field and in the contact center. ### **Why “Playing with the Big Kids” Works** Whether in sports or in a customer service role, practicing with more experienced players forces you to raise your game. In the contact center industry, this translates to shadowing high-performing agents, learning advanced communication techniques, and adapting to complex situations quickly. **Key benefits include:** - **Faster skill development**: Exposure to higher performance standards sharpens your abilities faster. - **Advanced technique adoption**: You naturally learn best practices from experts. - **Confidence under pressure**: Challenging situations become easier after consistent high-level practice. ### **The Contact Center Connection** In a call center environment, “big kids” are your star agents, the ones who deliver exceptional CX, handle difficult customers effortlessly, and consistently exceed KPIs. Giving newer agents access to these skills can drastically shorten their learning curve. The challenge? Live shadowing is often time-consuming and disruptive. That’s where **AI Coaching tools** like SymTrain comes in. ### **How SymTrain Enables Expert-Level Practice** SymTrain makes it possible for every agent to “practice with the big kids” daily without taking top performers off the floor. Our AI-driven coaching platform uses real call data, proven scripts, and high-performance examples to build simulations that challenge agents at the highest level. **With SymTrain, agents gain:** - **Access** to high-quality, realistic training scenarios - **Immediate, targeted feedback** to pinpoint improvement areas - **Consistent practice** at a top-performer standard ### **Raising the Bar Across Your Contact Center** When every agent has the opportunity to train at a top-performer level, performance across the floor improves. This leads to: - Faster time-to-proficiency - Higher CSAT and NPS scores - Lower attrition rates **Final Takeaways** Jason Heil’s advice “*always play and practice with the big kids*” is a blueprint for success in the contact center world. With SymTrain’s AI coaching, every agent can train against the best, every day, until “big kid” performance is the standard across your entire team. Want to know more? **[Get in touch](https://symtrain.ai/contact-us/)**. [**Tweet](https://twitter.com/intent/tweet?text=Practice+with+the+Big+Kids+%26amp%3B+Boost+Performance&url=https%3A%2F%2Fsymtrain.ai%2Fpractice-with-the-big-kids-and-boost-performance%2F%3Futm_source%3Dtwitter%26utm_medium%3DSocial%26utm_campaign%3DSocialShare&via=symtrain) [**Share](https://www.linkedin.com/cws/share?url=https%3A%2F%2Fsymtrain.ai%2Fpractice-with-the-big-kids-and-boost-performance%2F%3Futm_source%3Dlinkedin%26utm_medium%3DSocial%26utm_campaign%3DSocialShare) [**Email](mailto:?subject=Practice%20with%20the%20Big%20Kids%20%26amp%3B%20Boost%20Performance&body=Discover%20why%20training%20with%20top%20performers%20accelerates%20growth%20and%20how%20contact%20centers%20can%20apply%20this%20strategy%20with%20AI%20Coaching.%0D%0A%0D%0ARead%20More%20Here:%20%20https%3A%2F%2Fsymtrain.ai%2Fpractice-with-the-big-kids-and-boost-performance%2F%3Futm_source%3Demail%26utm_medium%3DSocial%26utm_campaign%3DSocialShare) [**Share](https://www.facebook.com/share.php?u=https%3A%2F%2Fsymtrain.ai%2Fpractice-with-the-big-kids-and-boost-performance%2F%3Futm_source%3Dfacebook%26utm_medium%3DSocial%26utm_campaign%3DSocialShare) [**More](https://blog.symtrain.ai/blogs/practice-with-the-big-kids-and-boost-performance#) August 12, 2025 [María Vives](https://symtrain.ai/author/mariavives/) [Insights](https://symtrain.ai/category/insights/) [Previous](https://symtrain.ai/call-center-onboarding-platform/) [Next](https://symtrain.ai/tips-and-tricks-sym-creation-use-cases/) ##### Comments are closed. ## Similar posts Insights ### [Speed to Green: Achieving Proficiency in Half the Time with AI ](https://blog.symtrain.ai/blogs/speed-to-green) Discover how contact centers are achieving speed to green in half the time with SymTrain's AI Coaching platform. 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María Vives Jun 25, 2025 ### Get notified on new marketing insights Be the first to know about new B2B SaaS Marketing insights to build or refine your marketing function with the tools and knowledge of today’s industry. ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "María Vives", "url" : "https://blog.symtrain.ai/blogs/author/maría-vives" }, "dateModified" : "2025-09-30T15:43:32.265Z", "datePublished" : "2025-08-12T04:00:00.000Z", "headline" : "Practice with the Big Kids & Boost Performance - SymTrain", "image" : [ "https://blog.symtrain.ai/hubfs/Imported_Blog_Media/Practice-with-the-Big-Kids-Boost-Performance.png" ], "mainEntityOfPage" : { "@id" : "https://blog.symtrain.ai/blogs/practice-with-the-big-kids-and-boost-performance", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.symtrain.ai/hubfs/230504%20-%20LOGO_blue_green%20(1).png" }, "name" : "SymTrain" } } ```