Virtual Training Environment for Agents: Build Confidence and Performance at Scale
Virtual Training Environment for Agents: Build Confidence and Performance at Scale
Why a Virtual Training Environment Is Essential in 2025
Today’s contact centers...
How A Telecom Leader Solved Agent Knowledge Gaps and Boosted Customer Satisfaction
How A Telecom Leader Solved Agent Knowledge Gaps and Boosted Customer Satisfaction
A leader in telecommunication services aimed to elevate its customer service...
Call Center Onboarding Platform
Call Center Onboarding Platform
In a call center, onboarding is one of the most important stages of an agent’s journey. The faster you can get new hires confident...
Remote Agent Training Software
Remote Agent Training Software
Remote work is now a permanent part of the contact center world. Your agents might be in different cities, time zones, or even...
Practice with the Big Kids & Boost Performance
Practice with the Big Kids & Boost Performance
When Jason Heil, Co-Founder, CEO, and Managing Partner of Redial BPO, shared on Episode 9 of SymTrain’s Podcast ...
Tips and Tricks: Overview Videos
Training Simulation Software: The Missing Piece in Agent Readiness
Training Simulation Software: 2025 Guide to Building Skills Through Realistic Practice
Simulation Training: How to Build Skills, Boost Confidence, and Scale Coaching in 2025
