In today’s contact centers, time is tight, expectations are high, and agent performance can make or break the customer experience. You know your team needs more practice, more coaching reps, more real-world scenarios, more consistent training, but you don’t always have the time or resources to build it all from scratch. That’s where Sym Gen AI changes the game.
Whether you’re a manager, instructional designer, or team lead, Sym Gen AI is your shortcut to building high-impact simulations quickly and at scale, without sacrificing control or quality.
Sym Gen AI is SymTrain’s built-in generative AI assistant designed to help you create complete, personalized Syms (simulations) from minimal input. In just a few clicks, you can:
✅ Input a short prompt (like a call scenario or training goal)
✅ Generate a full script with agent and customer dialogue
✅ Receive scoring guidance, tone suggestions, and coaching tips
✅ Instantly edit and launch—no tech team or long review cycles needed
It’s fast, flexible, and built for the pace of your business.
Creating a realistic, effective coaching simulation used to take hours. You had to brainstorm the scenario, write out scripts, build scoring logic, and align it with training objectives. Multiply that by every new hire class, campaign, or policy update, and you’ve got a serious time problem.
With Sym Gen AI, what used to take a day now takes minutes. And when your business moves fast, that speed matters.
Unlike rigid automation tools, Sym Gen AI gives you creative, context-aware content that you can fine-tune. Want to change the customer tone? Adjust the script for a specific product? Localize for different markets?
You’re still in control, you just start from 80% done instead of 0%.
Sym Gen AI makes it possible to build simulations for every kind of call or chat, not just onboarding. Think:
Every training moment becomes an opportunity for hands-on, AI-powered coaching.
Managers are busy. Trainers are stretched. And agents need coaching now, not next week.
With Sym Gen AI, anyone can create a realistic practice experience on the spot. No waiting for a content team or SME. No delays. No missed opportunities for improvement.
Training doesn’t stop after onboarding—and neither should your simulations. Sym Gen AI helps you create a dynamic library of coaching content that evolves as your business does.
Need to reflect a new QA trend? Launch a refresher Sym in minutes.
Want to reinforce empathy after a customer complaint spike? Generate and assign a new simulation the same day.
If you want to move even faster—or don’t have the resources to build internally—our team can create custom Syms for you (for an additional fee). Whether it’s a product launch, compliance scenario, or tone training, we’ll get it done with your voice and your standards.
Sym Gen AI isn’t just a feature, it’s a force multiplier. It helps you coach smarter, faster, and with more consistency across your organization. Whether you’re scaling onboarding, improving soft skills, or responding to call surges, it puts the power of AI creation in your hands.
Because when it comes to training, the only thing worse than going slow, is not starting at all.
Want to see SymTrain in action? Book a demo today or contact us to build your first Sym in minutes.