Posts by:
Anne Morales
10 Industries Where Contact Center Agents Use AI Roleplay Training
AI RP vs Traditional Training: Why Smart Companies Are Making the Switch
The Complete Guide to AI Roleplay (AI RP)
Why F1 Pit Crews Beat Your Tech Integration by 99.7%
Why Basketball Coaches Scout Talent Better Than Contact Centers Hire Agents
Contact Center Lifecycle Revolution: Why Every Champion Needs a Coach
The Olympic Training Principle - Why AI Roleplay Beats Traditional Call Center Training
The $47 Million Training Problem: How AI Coaching Transforms Contact Center ROI
The Economic Impact of Customer Experience: Quantifying ROI