Get Your Agents for Open Enrollment

Open Enrollment is one of the busiest, highest-stakes periods for healthcare contact centers. Call volumes surge. Questions get more complex. Agents are expected to provide clear, empathetic, and compliant responses, often under pressure. And yet, many organizations enter this season with training strategies that are reactive, inconsistent, or too slow to scale.

Agents can’t just “wing it” through conversations about coverage changes, deadlines, or deductibles. One mistake could mean a misinformed customer, or worse, a regulatory issue.

So how do you prepare your team for success this Open Enrollment? You train smarter with SymTrain.

Why Traditional Training Falls Short During Open Enrollment

Let’s face it, your existing training program is probably stretched thin by the time Open Enrollment hits.

• New hires need onboarding fast
• Returning seasonal agents need refreshers
• Policy updates arrive late and often
• Supervisors are too busy to coach everyone manually
• Calls are more emotionally charged and time-sensitive

If you’re still relying on static presentations, outdated documents, or hit-or-miss live coaching, your agents will struggle to keep up. And so will your CX metrics.

With SymTrain, You Can:

✅ Ramp Up Agents in Half the Time

Our AI-powered simulations, called Syms, immerse agents in realistic voice or chat-based scenarios. Whether it’s a new agent or a returning seasonal rep, they’ll practice real interactions before they take real calls.

That means faster onboarding and less time in nesting.

✅ Keep Training Up to Date, Without Delays

Open Enrollment season evolves constantly. A new policy. A surprise eligibility rule. A pricing change.

With SymTrain, you can create and edit simulations in real time, without submitting a ticket or waiting for outside teams. Update a script today, launch a new Sym tomorrow.

✅ Build Empathy and Accuracy Together

Open Enrollment calls are emotional. People are making decisions that impact their health and finances. Agents must be able to explain coverage, handle objections, and calm frustration, all while staying compliant.

SymTrain helps agents practice:

• Speaking with empathy
• Delivering complex information clearly
• Navigating escalations and confusion
• Following the script without sounding scripted

✅ Coach at Scale, Even in High-Volume Environments

Supervisors don’t have time to sit with every agent during peak season. With SymTrain, every agent receives automated, personalized coaching, scored across key metrics like tone, confidence, and accuracy.

It’s like giving every agent their own private coach, on demand, 24/7.

Real-World Scenarios You Can Train for Today

With SymTrain, you can quickly create AI simulations for situations like:

• “What plans are available in my ZIP code?”
• “Why did my premium go up this year?”
• “Can I switch providers if I’m unhappy?”
• “Is this treatment covered under Plan B?”
• “I missed the deadline. What now?”

These are not hypotheticals. They’re the real questions your agents will face this week. With SymTrain, they can practice before those calls ever happen.

You Don’t Have Time to Train Slowly, We Can Help

Need help building simulations for Open Enrollment fast? No problem. Our team can create custom Syms for you, tailored to your policy documents, FAQs, and call types, for an additional fee.

You’ll be up and running in days, not weeks.

Open Enrollment Success Starts with Prepared Agents

The pressure of Open Enrollment isn’t going away, but the stress of training for it can. With SymTrain, you equip your agents with the skills, confidence, and clarity they need to handle complex, emotional calls without guesswork.

Faster training. Smarter coaching. Real results.

Don’t wait until it’s too late to prepare your team. Schedule a demo with SymTrain today and see how quickly you can transform your Open Enrollment training.